My courteous and professional technician was Tim Paquin. He was on time and clearly provided options regarding repair or replacement of the garage door opener. I appreciated mostly that he did not pressure me to choose the highest price option. Tim was very proficient in the replacement of the broken sprocket and gear assembly. He had all the parts necessary for the replacement. I observed the repair as it progressed and completely answered any questions I had during the process. Another highlight was when the repair was completed he demonstrated how to maintain the garage door opening system with proper periodic lubrication to keep it operating in peak operating condition. He adjusted the spring on the garage door for the proper tension and explained what the proper tension should be. He made sure I was satisfied with his repair and asked if I had any other questions. He even grabbed a broom and swept the repair area to make sure there was no debris that might be detrimental to bringing my car into the garage. Tim made a final test of the system to make sure everything worked well.
My courteous and professional technician was Tim Paquin. He was on time and clearly provided options regarding repair or replacement of the garage door opener. I appreciated mostly that he did not pressure me to choose the highest price option. Tim was very proficient in the replacement of the broken sprocket and gear assembly. He had all the parts necessary for the replacement. I observed the repair as it progressed and completely answered any questions I had during the process. Another highlight was when the repair was completed he demonstrated how to maintain the garage door opening system with proper periodic lubrication to keep it operating in peak operating condition. He adjusted the spring on the garage door for the proper tension and explained what the proper tension should be. He made sure I was satisfied with his repair and asked if I had any other questions. He even grabbed a broom and swept the repair area to make sure there was no debris that might be detrimental to bringing my car into the garage. Tim made a final test of the system to make sure everything worked well.
- David Boneck